• 4th Edition
    Unbox Experience
    Virtual Confex

    5th April 2021
    Know More

About the 4th Edition Unbox Experience Virtual Confex


Has the pandemic changed the Experience game forever?


Does your customer expect more from you?


Will you be able to elevate the game and stay ahead of your competition to attract new customers?


Do you know how to create the experience that will define your brand?

Then this one’s for you!

The 2021 Edition of the Unbox Virtual Confex will focus on customer and brand experience created by engagement. This Edition will bring 100+ B2C and B2B marketing, Brand and CX leaders to the programme to discuss on how to change the CX game and take customer engagement and experience with your brand to a whole new level. We will share the latest on Immersive Tech, Emerging Tech and Customer Engagement suites to ensure improved customer delight and experience.

The 3-hour event consists of thought-provoking panel sessions, insightful case studies, innovation showcases and an open discussion that will discuss how you can achieve your customer experience transformation.

Agenda (GMT + 4)

10:00 am – 10:35 am Panel Discussion

The Big Debate
• Has the pandemic shifted the game?
• What immersive technologies are a gamechanger, just a hype or is there real value?
• AI, Bot’s and the changing customer perception – is it delight or frustration.
• Exposed in the pandemic – The change in customer behavior.

10:40 am – 11:00 am Keynote Presentation

The Engagement Capacity Gap & How to Close It: The New Research Propelling CX Strategies • Discover the latest study on the fast Emerging Capacity Gap (the difference between resources available to meet customer demand and the exploding volume of customer interactions and communication channels)
• Understand the analytics and actions necessary to close this gap
• Learn how to gain better ROI on artificial intelligence investments and deliver better business outcomes

11:05 am – 11:25 am Keynote Presentation

Audience Insights 2.0: Social Data to Understand Needs, Values and Motivation.

11:30 am – 11:50 am Case Study

Immersive tech transformation : Interview & Case Study with GE Healthcare

11:55 am – 12:15 pm Keynote Presentation

How Immersive Web and Web AR allows B2B Marketing to be Always On

Who Should Attend:

Job Title

  • Marketing
  • Customer Experience
  • Brand
  • Chief
  • SVP
  • EVP
  • VP
  • Director
  • Head
  • General Manager
  • Manager


  • Manufacturing
  • Energy & Utilities
  • Health & Pharma
  • Automotive
  • Telecom
  • Information Technology
  • Retail & FMCG
  • Infrastructure
  • Transport & Logistics
  • Financial / Insurance Services
  • Entertainment, Media & Communication
  • Tourism / Hospitality
  • Consumer Goods
  • Food Industry
  • Education & Research
  • Engineering / Construction
  • Cities & Public Sector
  • Real Estate

Benefits for Delegates


Why Attend


Gold Sponsors

For More Information